Frequently Asked Questions
I don't see any content on this page?
That is okay. This just means that you do not have any Action Items assigned to you.
I only see the To-Do Tab and not the Completed Tab - why?
Don’t worry there isn’t anything wrong with your account! The Completed tab will only display if you have items you have completed - until then it will be hidden from view.
How do I tell what content is new?
Any new Action Items will contain an orange dot in the top left-hand corner, this will let you know that the content has not yet been viewed by you.
What does the progress circle mean?
This outlines how many 'tasks' are contained within the Action Item. Once you complete an item this progress bar will update letting you know how much work is left to complete.
What do I do if the video isn’t loading?
First thing to check is if this is an issue with Vision - Athlete or your connection. Can you load other videos and other websites? If yes then…
Please navigate to another area of the platform. If you have been idle for a while it is possible your login token would have expired and you will need to log in again. If you’re logged in then…
Check which browser you are using? Is it up to date? If it works on another browser please send a support request to let the Catapult Team know of this issue.
Still not working? Please contact your local support team who will be able to help you.
Will the video remember where I watched up to?
Not at the moment. Currently, the video clip will only be marked as incomplete or complete. If you stopped watching at a certain point we recommend scrubbing to the point you viewed up to then pressing Play.
I watched the video with my teammate, can I easily mark the tasks as done rather than watch them again?
Currently, you will have to make sure your coach knows you have also completed the action item otherwise it will stay in your To-Do section. The only way your coach will know you’ve watched the video is by loading it and playing to the end.